What happens if the departure of my flight was moved forward?
If the departure of your flight was moved forward more than 15 minutes, you have the right to:
- Request a refund of the fare value.
- Change the date without any penalty fee within 15 days after the flight.
- You can change the route, with the same validity of the fare, but you must pay for any difference in fares.
You can choose any of these options only once for each trip affected. Later changes can by made through My Trips, paying any difference in fare.