How do I know if the e-mail I received is fraudulent or not?
Phishing is a fraudulent activity that consists of tricking people into providing their confidential information so that third parties can use this data to commit illegal crimes. We are concerned about the security of our passengers' personal data. If you suspect that you have fallen victim to this type of crime, we recommend that you verify the site where the links send you by placing the cursor over them. Your web browser will show you the actual website address in the status bar or as a pop up. If the URL of the link is written in the body of the e-mail as text, we suggest that you copy and paste this text instead of clicking directly on the link.
Here at LATAM, we will never ask you to provide your LATAM Pass password or credit card details by e-mail or download programs as part of a promotion. Pay close attention to the file attention that appears in the attached files. We will never sent you files with a ".exe" extension.
You should always be careful not to share your e-mail address or personal information on websites or with people who could use this information irresponsibly. If you are not sure whether an e-mail is legitimate, please close it and share this information with our Contact Center. You can all details concerning fraudulent e-mails in our Phishing section.